Join us as an OEM Relationship Manager and lead the charge in forging powerful partnerships that drive growth and elevate client satisfaction!

This job opportunity is open to candidates located in the United States or Canada - no relocation needed, with the flexibility of remote work.

Corporate Profile:

SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 15 acquisitions made to combine different products, services and technologies into a singular technology-enabled solution. SyBridge is based in Southfield, Michigan and has 20 locations throughout North America, Europe and Asia. For more information, please visit www.sybridgetech.com.

About Crestview Partners:

Founded in 2004, Crestview is a value-oriented private equity firm focused on the middle market. The firm is based in New York and manages funds with approximately $10 billion of aggregate capital commitments. The firm is led by a group of partners who have complementary experience and backgrounds in private equity, finance, operations and management. Crestview has senior investment professionals focused on sourcing and managing investments in each of the specialty areas of the firm: industrials, media, and financial services. For more information, please visit us at www.crestview.com

The OEM Relationship Manager is responsible for developing, managing and strengthening partnerships with OEM clients. The individual will work closely with the sales and product teams to drive business growth, ensure client satisfaction, and develop long-term partnerships and framework. This role involves understanding client needs, identifying business opportunities, negotiating agreements, and providing high-level customer service.

Key Responsibilities

• Serve as the primary point of contact for assigned OEM clients, ensuring open communication and a strong working relationship.
• Advance engagement with the OEM engineering team for front- end product development.
• Identify client needs, provide solutions, and ensure the alignment of internal resources to support those needs.
• Understanding customer pain points, industry trends, Sybridge technologies to offer “Solution Selling”
• Collaborate with internal teams to identify opportunities to expand the business with OEM clients.
• Develop strategies to grow the business within OEM accounts, focusing on upselling and cross-selling opportunities.
• Monitor market trends and competitor activity to identify potential risks and opportunities for growth.
• Lead contract negotiations with OEM partners, ensuring agreements align with company objectives.
• Manage renewals, amendments, and extensions of existing contracts.
• Ensure compliance with all terms and conditions in client agreements.
• Act as a liaison between OEM clients and internal teams (sales, product development, technical support, etc.).
• Address any issues or concerns from OEM clients, ensuring timely resolution and follow-up.
• Regularly gather feedback from OEM clients to continuously improve service offerings and relationships.
• Develop and execute strategic plans to strengthen and grow the company’s relationship with OEM partners.
• Set measurable goals for revenue growth, market share, and customer satisfaction.
• Provide regular updates to leadership on the status of OEM relationships and related business performance.
• Work with product development, engineering, and technical support teams to ensure the delivery of high-quality products and services to OEM clients.
• Collaborate with marketing to create targeted materials and presentations for OEM partners.
• Facilitate the transfer of knowledge and information between internal teams and OEM clients to ensure alignment and understanding.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Marketing, or a related field.
• Comfortable articulating to C-Suite personnel at the customer.
• Strong understanding of injection mold, tooling, plastic processing, and assembly operations.
• 10+ years of experience in sales, business development, or account management, preferably with OEM or manufacturing clients.
• Strong understanding of the OEM/Tier 1 business model and supply chain processes.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze market trends and identify growth opportunities.
• Familiarity with the company’s product offerings and how they fit into OEM operations.

Join our team today and become an integral part of a company that values innovation, quality, and customer satisfaction. Together, we will drive the success of our clients and make a positive impact on multiple industry verticals.

In accordance with Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Ontario Human Rights Code, and the Equal Employment Opportunity Employment Commission, SyBridge Technologies Inc., will provide accommodations throughout the recruitment selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform SyBridge Technologies Inc., Human Resources staff of the nature of the accommodation(s) that you may require in respect of any materials or processes used to ensure your accommodation and inclusion.