About Us

Grid Status is revolutionizing the energy industry with a modern and open data analytics platform. Our mission is to provide accessible, actionable energy data to accelerate the energy transition.

In just 18 months, we've grown from zero to over 10,000 monthly active users across all facets of the energy sector. Our data has been featured in reporting and analysis by the Wall Street Journal, New York Times, and Federal Reserve. Thousands of users rely on our products monthly, including renewable developers, asset operators, utilities, energy traders, and innovative startups.

What we're looking for

We're seeking our first dedicated Customer Success Manager to fuel our continued expansion. In this role, you'll support our growing customer base, ensuring they maximize value from our products. You'll be the bridge between our cutting-edge technology and our clients' data and analytics needs, conveying our knowledge and expertise in the most effective way possible. The ideal candidate will excel at building and maintaining customer relationships, guiding users from initial onboarding through ongoing product utilization.

Location: Hybrid (Chicago) or Remote (USA)

Responsibilities

• Onboard new customers to our data products and professional tools

• Create and deliver training materials and sessions for customers

• Monitor customer health metrics and act to prevent churn or boost engagement

• Identify ways to expand existing accounts, working with sales

• Collaborate with engineering and product teams to incorporate customer feedback into product development

• Represent customer needs in internal meetings to inform decision-making

• Serve as a liaison between internal energy experts and customers, translating complex information clearly

• Develop a repeatable customer success playbook and assist in hiring team members to execute it

Requirements

• Knowledge of the energy sector - preferably wholesale power markets is a big plus

• 3-5 years in customer success, account management, solutions architect, or similar customer-facing roles

• Proven success in a startup environment

• Experience working with enterprise customers and multiple stakeholders

• Excellent writing and presentation skills

• Ability to manage projects independently with minimal oversight

Not sure if you meet all of the qualifications? We value eagerness to learn and grow more than having checked every box.

Compensation and Benefits

• Competitive salary commensurate with skills and experience, plus equity

• Health insurance with 100% premium covered

• 401(k) plan with employer match

• PTO / sick leave