Do you enjoy helping people and have experience in delivering excellent customer support?

Are you customer-focused, have a natural technical understanding, and a personality that can make people smile through our support channels?

Are you motivated by working in a scale-up company moving with the speed of light?

If you are nodding yes to the above, this might just be the perfect opportunity for you - and us!

About Monta

Monta is a new, yet well established layer of technology that brings together installers, operators, service providers, EV drivers, and businesses with charge points.

At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.

By empowering Charge Point Operators and offering consistent charging experiences for Electrical Vehicle owners, Monta is laying the ground for a scalable and sustainable EV infrastructure.

The role and tasks

In the position of Partner Support Specialist, you will be a key element and one of the foundational pillars in shaping the culture, foundation and future of the Partner Support Team tailored specifically to our business partners and high value customers. You will be our voice to the outside world where a smooth and solid communication channel for support and technical assistance is of utmost importance. It is therefore crucial that you have a passion for helping people. Our customers and partners are always the center of our focus and it is important to us that they get an amazing and memorable experience when they contact us.

Your primary tasks will consist of:

• Communicating directly with our partners, operators and other high value customers, primarily via conversations via email and messaging in a ticketing system and inbound and outbound calls.
• Listen and respond to our partner needs and concerns and provide professional and friendly support at all times ensuring our customers are our number one priority.
• Collaborate with teammates and other departments to troubleshoot and solve queries.
• Prioritising tickets and ensuring the partner tickets are taken care of it and dealt with accordingly and in a timely manner.