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Professional Services Engineer

Nozomi Networks

Nozomi Networks

Software Engineering, Sales & Business Development
Mexico
Posted on Thursday, July 4, 2024

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we’re just scratching the surface.

As we expand our product portfolio and global presence, our Professional Services department is hiring a Professional Services Engineer to provide post-sales consulting, collaborating with customers and partners on key engagements.

If this sounds like you, read on. You could be the next "Nozomier"!

In this role you will:

  • Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
  • Provide post-sales consulting, collaborating with customers and partners on key engagements.
  • Provide timely, quality and cost-effective technical services, including vendor expertise during Nozomi Networks infrastructure design, deployment, testing and verification, as well as optimization.
  • Develop and deliver complex proof-of-concept projects and technical workshops.
  • Serve as the technical expert on project teams with the customer providing technical direction, interpretation, and alternatives.
  • Allow customers to realize the best outcomes out of Nozomi Networks technology
  • Provide complex solutions in customer environments and execute/document said solutions by self or as a team leader
  • Follow up with customers for resolution of issues or new feature requests, interacting internally with the Research and Development Team as needed.
  • Act as a technical focal point in managing communications with partners, to deliver the right messages and to receive the feedback from the field.
  • Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
  • Document and template necessary documentation packages for customers (i.e. high/low level design documentation, method of procedure, test plans, configuration templates, and scripts)
  • Develop and maintain core competency on Nozomi Networks' entire product line and technologies.
  • Write white papers, tech notes and other high-level documentation as required.
  • Delivering knowledge transfer to client staff.
  • Provide project management or input to project management for engagements

To be successful in this opportunity, you will have:

  • Experience working in customer-facing roles as a Security Consultant, System Integrator or System Engineer.
  • Good written and spoken English and Spanish proficiency
  • Extensive experience in network security in a support, design, consultancy or operations role.
  • Strong knowledge of common networking and security protocols and applications
  • Detailed technical experience in the installation, configuration and operation of security appliances in large complex environment
  • Strong knowledge of information security principles
  • Experience with Unix, virtualization technologies, scripting, API integration
  • Excellent troubleshooting skills
  • Good communication (written and verbal) and presentation skills
  • Ability to work on a team or lead a team depending upon the specified project
  • Ability to work well under pressure and handle confrontation when necessary
  • Ability to react to project adjustments and alterations promptly and efficiently
  • Dedicated to achieving goals
  • Strong work ethic
  • Availability and willingness to travel (50% working time)

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $103K to $140K This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

  • Health & Wellness
  • Financial
  • Work-Life Balance
  • Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.

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