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Sales Operations Analyst



IT, Sales & Business Development, Operations
London, UK
Posted on Tuesday, May 21, 2024
Sitetracker is looking for a Sales Operations Analyst who reports to the Director of Sales Operations and is responsible for configuring and executing process improvements, monitoring metrics, managing playbooks, and configuring and updating systems. This role uses data and technology to configure, define, and update sales and business operations processes. The candidate possesses salesforce administration skills and skills in data management, including collection, validation, and visualization.
This role leverages Salesforce technology to streamline processes, configure new workflows, compile essential data, and provide visual awareness of key operating metrics. Collaborating closely with other teams to resolve process gaps and actions that increase the effectiveness of the GTM teams (Sales, SDR, Enablement, Marketing, and Sales Engineering).

The Skill Set:

  • Support the sales teams with data and analytics to uncover insights and trends within their territories.
  • Manage and optimize the utilization of various sales tools and products to enhance sales efficiency and effectiveness.
  • Create reports and dashboards focusing on key metrics and KPIs to help sales leaders, front-line managers, and sales reps enhance pipelines and achieve revenue targets.
  • Conduct small/large team training on sales initiatives, CRM updates, and other sales tools.
  • Collaborate with sales leaders to identify opportunities, make recommendations to solve complex business problems, and work with cross-functional teams on high-level sales strategies.
  • This role leverages Salesforce technology to streamline processes, configure new workflows, compile essential data and visual awareness of key operating metrics.

Within 60 Days, You'll:

  • Learn about the organization through onboarding and training and become Sitetracker Certified.
  • Partner with sales leadership to develop a short-term and long-term sales operations strategy and roadmap (60-90-180 day plan).
  • Develop a detailed understanding of the day in the life of the GTM teams.
  • Take on administrative responsibilities of the sales operations tech stack maintenance and administration (Salesforce, ZoomInfo, RingLead, Outreach.io, Chorus, Confluence, etc), including updates, integrations, reporting, process flows, etc., to ensure best practices are leveraged and implemented.
  • Take ownership of the reviews and updating of the Sales, SDR, and Sales Operations playbooks.

Within 180 Days, You'll:

  • Build and execute sales ops projects and processes identified in the sales operations roadmap plan.
  • Create best-in-class sales trend reports, dashboards, and processes, collaborating with sales leadership for continuous refinement and optimization.
  • Analyze all inquiries, change management requests, and updates to ensure best practices, functional stability and overall ease of procedures are maintained.
  • Make recommendations on administrative and operational processes and tools to streamline for efficiency and drive accountability.

Within 365 Days, You'll:

  • Continue collaboration with sales teams to optimize campaigns and processes, including lead flow, lead scoring, sales attribution model, and forecasting model.
  • Execute operational and strategic initiatives by developing project plans, change management plans, and implementation plans using a data driven decision-making approach.
  • Provide input and recommendations on quarterly and yearly sales planning with insight into trends and analysis.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.