Customer Growth Account Manager
Sitetracker
Sales & Business Development, Customer Service
Austin, TX, USA
USD 80k-100k / year
Posted 6+ months ago
The Opportunity:
This role is a pivotal opportunity to drive significant revenue expansion within Sitetracker's existing accounts while enhancing customer satisfaction and retention. You will work at the intersection of technology and strategic partnerships, influencing major players in the critical infrastructure ecosystem and building high-value, long-term relationships with global customers. This is your chance to operate in a role that combines strategic thinking with tactical execution, driving impactful growth in a high-potential market.
What You'll Do:
As a Customer Growth Account Manager, you will be instrumental in achieving Annual Recurring Revenue (ARR) targets by identifying, developing, and closing expansion opportunities within our existing client base. You will cultivate a deep understanding of our industries, specifically where Sitetracker's innovative solutions fit within the digital infrastructure and energy sectors, enabling you to articulate our product capabilities and the critical pain points we solve for our customers. Your work will involve continuous engagement with clients, identifying their evolving needs, and strategically positioning Sitetracker's offerings to maximize value and foster long-term partnerships.
The Skills You'll Have:
Sales and Revenue Generation
-Successfully drive large, complex expansion opportunities within a defined portfolio of accounts.
-Consistently meet and exceed demanding Annual Recurring Revenue (ARR) targets.
-Strategically navigate the sales cycle, from pipeline identification to deal closure, for both software and professional services.
-Innovate in structuring complex deals and proposals to maximize impact and secure high-value contracts.
-Continuously seek new ways to optimize sales processes and achieve exceptional revenue outcomes.
Cross-Functional Collaboration
-Work seamlessly with diverse internal teams—including Sales, Marketing, and Delivery—to execute growth initiatives.
-Lead and orchestrate internal resources to ensure all stakeholders are aligned on customer success plans and expansion strategies.
-Drive initiatives forward by fostering a collaborative environment that brings Sitetracker's full capabilities to bear for customers.
-Ensure all stakeholders are aligned on joint business plans, providing leadership in partner-led deals.
-Proactively pull internal teams together, demonstrating strong leadership to support partner-led growth and execution.
Sector and Domain-Specific Expertise
-Demonstrate a deep understanding of sector-specific challenges within Clean Energy & Utility, translating insights into actionable strategies.
-Actively contribute to developing and implementing solutions that address core industry pain points.
-Bring a proven track record of successfully selling and delivering complex software solutions within these critical sectors.
-Exhibit comprehensive knowledge across the Digital Infrastructure or broader Energy sectors, including asset deployment and operational intricacies.
-Strategically position enterprise software within complex client ecosystems, showcasing how it resolves industry challenges and drives transformational change.
Within 90 Days, You'll:
- Successfully onboard into your accounts, building rapport with key customer contacts and understanding their current landscape.
- Identify at least 3-5 high-potential expansion opportunities within your assigned accounts, initiating discovery conversations.
- Present Sitetracker's value proposition tailored to specific customer needs, demonstrating a clear understanding of our product capabilities.
Within 180 Days, You'll:
- Drive multiple expansion opportunities from pipeline generation through to advanced stages, actively working towards closing deals.
- Achieve initial ARR targets for your assigned accounts, demonstrating consistent progress towards overall revenue goals.
Within 365 Days, You'll:
- Consistently meet or exceed your annual ARR targets, significantly contributing to Sitetracker's overall revenue growth.
- Act as a trusted strategic advisor to your customers, influencing their long-term digital infrastructure and energy sector strategies.
- Innovate and implement growth strategies that enhance customer satisfaction, retention, and identify new avenues for high-value partnerships.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
80000 - 100000 USD a year
For California based roles, the base salary hiring range for this position is $80,000,000 to $100,000 with an OTE of 160,000-180,000 based upon experience.
For New York based roles, the base salary hiring range for this position is $80,000 to $100,000,with an OTE of 160,000-180,000 based upon experience.