UX Researcher
SparkCognition
Who are we and why this opportunity?
SparkCognition, Inc. delivers world-class AI solutions that allow a business to solve their most critical problems, empowering them to run a more sustainable, safer, and profitable business. Our award-winning AI solutions predict future outcomes, optimize processes, and prevent cyberattacks. We partner with the world’s industry leaders to analyze, optimize, and learn from data. We augment human intelligence, drive profitable growth, and achieve operational excellence.
Drive change and create a footprint. Learn more at: SparkCognition
Position Summary: We are seeking a skilled UX Researcher to join our team of designers. This role involves conducting user research, and industry landscape analysis to gather insights that drive product design decisions. The ideal candidate will have a strong background in user-centered research methodologies and experience uncovering actionable insights that enhance user satisfaction and product engagement. The candidate will be responsible for identifying and understanding the critical factors that impact user experience in industrial settings, such as workflow efficiency, safety protocols, and regulatory compliance.
You Will:
- Design and conduct user studies, including surveys, interviews, focus groups, and usability testing
- Analyze user behavior through qualitative and quantitative methods to identify underlying user needs and pain points
- Developing user personas and journey maps that reflect the unique environments and requirements of industrial users
- Present research findings and actionable recommendations to stakeholders in a clear and compelling manner
- Maintain up-to-date knowledge of industry trends and advancements in UX research and tools
- Continuously monitoring and evaluating user feedback to refine and optimize the functionality and usability of our products in real-world industrial applications
You'll Have:
- Bachelor’s or Master’s degree in Psychology, Human Factors, HCI, or a related field
- Minimum of 2 years of experience in UX research, ideally within a tech-driven environment
- Proficiency in a range of qualitative and quantitative research methods
- Strong analytical skills and the ability to distill complex information into clear, actionable insights
- Excellent communication and presentation skills, with the ability to engage and influence diverse audiences
- Experience with UX research tools and software, such as UsabilityHub, Lookback.io, or similar
- A strong portfolio that demonstrates past research projects and their impact on product design and user experience
SparkCognition is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.
SparkCognition prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
SparkCognition is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.